Terms & Conditions

Definitions of words are give at the end of this artical for your clarification, you may want to read them before you continue reading the Terms and Conditions


Zara's Zouk Terms and Conditions.

(Please note the Terms and Conditions may change from time to time so alway be sure to read this before making a purchase or using the website - last updated March-2012)

Application of these Conditions
These Conditions apply to use of this Website and are the terms and conditions on which We will supply any of the Products to You and by proceeding further and/or placing an Order You agree to be bound by the Conditions. If You do not agree to be bound by them, You should please leave this Website now.

Please click on the button to mark your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.

When using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Queries
Contact Us if You have any questions relating to these Conditions or ordering the Products generally by using the contact us page and labeling the email "Conditions".

Your Account
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

Description and Availability
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves All Products are subject to availability.

Price
Prices appearing on this Website are inclusive of sales tax (where applicable) at the current rates. Please note we are not currently VAT registered.

The cost of your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for on-line purchases only.

Placing an Order
You must not order Products via this Website if You are younger than 16 years of age.

All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by dispatching You an email that confirms that the Product has been dispatched. The Contract between Us will only be formed when We send You the Dispatch Notice.

You may cancel a Contract and obtain a refund any time within 1 calander month after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below.).

Payment Methods
There are easy and flexible ways for You to pay for Your Order. We accept:

- Mastercard and Visa credit cards
- Maestro, Delta, Solo or Electron debit cards
- PayPal

Simply complete the details when prompted to do so in the checkout section of this Website.

You confirm that the card being used is yours.

We may undertake searches with credit reference agencies for the purpose of verifying your identity and the Personal Information You submit as part of an Order To do so the agencies may check your Personal Information against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. By submitting your Order You agree to this. I

General Indemnity
You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or password.

Our Liability
We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product You purchased.

To the fullest extent possible and except for the warranty set out above, We disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.

We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions.

Nothing herein shall affect your statutory rights.

Nothing in these Conditions shall limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for Us to exclude, or attempt to exclude Our liability.

Language
English language is the only language offered for the conclusion of a Contract.

Transfer
We may assign or transfer any of our rights or obligations under a Contract.

You may not assign or transfer any of Your rights or obligations under this Contract.

Waiver
If We fail, at any time of the Contract, to insist upon strict performance of any of Your obligations under the Contract, or if We fail to exercise any of the rights or remedies to which We are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

A waiver by Us of any default shall not constitute a waiver of any subsequent default.

No waiver by Us of any of the terms and conditions of the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.

Severability
If any part of these Conditions is held to be invalid or unenforceable in whole or in part the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the Conditions shall continue to be valid to the fullest extent permitted by law.

Entire Agreement
Each Contract shall be governed by these Conditions which contain the entire agreement between You and Us in respect of its subject matter and supersedes any previous agreements relating to such matter.

Governing Law
These Conditions shall be governed by and construed in accordance with English law and You hereby submit to the exclusive jurisdiction of the English courts.

Third Parties
The Contracts (Rights of Third Parties) Act 1999 shall not apply.

SECURE ONLINE SHOPPING

Secure Certificate
We believe buying on-line at ZarasZouk.com is as secure, because:

All payment transactions are carried out using Paypal which has a secure server and insurance system. Please see the Paypal website for more details: www.paypal.com

Use
We confirm that your Personal Information is held in accordance with the registration We have with the Information Commissioner’s Office We only use your personal Information for the following purposes:

  • Processing your Orders;
  • For statistical purposes to improve this Website and its services to You;
  • To administer this Website;
  • Other use by Us to which You agree when asked on this Website;
  • Our monthly newsletter.


When You register on this Website You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You.

If You indicate your agreement to being contacted by Us by these means You may subsequently unsubscribe from our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend your account profile at any time by signing-in and going to “your account”.

You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.


Links to other Sites
We may offer links to sites that are not operated by Us. If You visit one of these linked sites You should review its privacy and other policies. We are not responsible for the policies and practices of other companies.

Questions and concerns regarding this policy and your Personal Information should be emailed to us using the contact us page.




ZARA'S ZOUK SATISFACTION GUARANTEE

Our Guarantee
It is important to Us that You are delighted with all our Products. If there is any reason why You are not completely satisfied with any Product You order from Us, You can simply return it to Us within 1 month from receipt provided it is unused and in a re-saleable condition and you can supply the despatch note as your proof of purchase. If after purchase, any Product fails to give reasonable wear - due to either defective workmanship or materials We will credit the purchase price to your account This guarantee is in addition to and does not affect your statutory rights.

Delivery Locations
Our carriers are unable to deliver to the following locations: Airports, Hospitals and Prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.

Delivery Services

United Kingdom

UK Express Delivery
For purchaces under the combined value of £30 are charged at £2.50 postage for UK addresses,

for purchaces above £30 UK postage is free.

we deliver also to Europe, Australia and the USA - postage to these countries are not subject to the free postage for purchaces above £30 and will need to pay beteen £8-£15 for postage.

UK Standard Delivery
We aim to deliver all mainland UK standard delivery Orders within three (3) – five (5) working days providing You place Your Order before 3.00 p.m. Monday – Friday or the timescales set out below.

We aim to meet the following timescales but during busy period (including sale) deliveries may take a little longer.

ALL deliveries will be made between 7am and 7pm Monday-Saturday (excluding Bank Holidays).

Please note the following conditions:

- Orders placed by 3pm Mon to Fri will be delivered within 3 working days
- Orders placed after 3pm Mon to Fri will be delivered within 4 working days
- Orders placed after 3pm Fri & 1pm Sun will be delivered by the following Weds
- Orders placed after 1pm Sunday will be delivered by the following Thursday
- Sorry but we are unable to deliver on Bank Holidays - please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.

- Our standard delivery service is UK wide with the exception of those addresses listed under Terms and conditions: Delivery Locations’.
- Deliveries to The other countries including, Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland will take longer and will cost more.

Whilst We will endeavour to deliver Products to You as soon as possible We shall not be liable for any failure to make delivery within th time estimates stated above.

International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

Countries we deliver to are those in Europe, USA and Australia

Lost Parcels
We will begin Our missing parcels procedure if your Order fails to arrive within 10 days (UK only) and 20 days (International) of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders

Returning Products

United Kingdom Returns

Returning products is easy follow the below steps:

  1. email Us using the contact us page, stateing your order ID, list the items you will be returning and also the reason for the return.
  2. Then post the item back to our return address (Zara, Zara's Zouk, 62 Belgrave Road, Walthamstow, London. E17 8QE)
  3. Await the refund of you money and confirm it has arrived.


WE DO NOT COMPENSATE YOU FOR THE RETUN POSTAGE.

For reasons of health and hygiene, grooming products, products for piercings and intimate wear (including underwear, swimwear and loungewear) are non returnable. This does not affect your statutory rights

International Purchases and Returns
Purchases from this Website are in British Pounds (GBP). Banks and international credit/debit card issuers will determine exchange rates and may make additional charges, which you are liable to pay.

Refunds in the UK are in GBP. Refunds through our non-UK stores are in local currency using a regularly updated exchange rate. Banks and international credit/debit card issuers will determine exchange rates.

Returns to us are at Your cost and You should keep evidence of having sent the items, such as a certificate of posting. In all cases the items must be in their original condition. You must return the items to us in accordance with the terms of sale.

Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or our licensors - Zara's Zouk.

Notices
All notices given by You to Us shall be to Our address set out in these Conditions. We may give notice to You at either the email or postal address You provided to Us when placing the Order. Notice will be deemed received and properly served immediately when posted on the Website, 24 (twenty-four) hours after an email is sent, or 3 (three) days after the date of posting any letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-

a) strikes, lock-outs or other industrial action;
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) Impossibility of the use of public or private telecommunications networks;
f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.

We hope you enjoyed reading our Terms and Conditions feel free to email us for any clarifications.

!!HAPPY SHOPPING with Zara's Zouk!!


Definitions for words to clarify:


"Conditions” means these terms and conditions;

“Contract” means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of such Order;

“International” means countries other than the United Kingdom

“Order” means an order placed by You via this Website for one or more Products;

“Personal Information” means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;

“Product” means any product advertised on this Website;

“UK" means England, Scotland, Wales, Northern Ireland and Isle of Man

“We/Us/Our” means Zara's Zouk

“Website” means www.ZarasZouk.co.uk which is operated by Us;

“You/Your” means a user of this Website.

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